Training Course Seminar Workshop Provider

OBJECTIVE

• Mempelajari dasar dari sistem PBX (arsitektur dan teknologi)
• Memahami sistem IP-PBX (arsitektur dan teknologi). Dibandingkan dengan sistem yang baru seperti: Cisco System Avvid IP Telephony Systems dengan sistem IP-PBX dari vendor lain
• Menggali keunggulan dan keandalan dari suatu switching PBX
• Mereduksi ketergantungan dari suatu sistem vendor dan konsultan untuk mengevaluasi dan memilih sistem PBX
• Mengenali kemampuan unjuk kerja dari sistem PBX: desktop communications, call distribution management, networking, dan messaging
• Menggali kemampuan sistem PBX dalam masalah mobile communication, multimedia applications dan broadband networking

WHO SHOULD ATTEND

Pelatihan dirancang untuk manager, analis, technical support dan yang bertanggung jawab terhadap evaluasi system telekomunikasi. Dan akan memberikan suatu nilai tambah yang besar bagi konsultan, implementor dan user dalam memilih system switching.

COURSE OUTLINE

A. Pendahuluan PBX system

Definisi Sistem PBX, Evolusi Digital PBX, Menuju sistem IP-PBX

B. Teknologi PBX

Pendahuluan (Elemen Hardware PBX, Elemen Software PBX), Perencanaan Switching Network (Fundamental - TDM/PCM circuit switching, Fundamental - IP packet switching, Topologi Sistem Switching), Analisis Trafik (Circuit Switched Station Traffic - CSS ratings, IP LAN/WAN QOS Issues, Trunk Traffic Engineering - Erlang Calculation), Perencanaan Call Processing PBX (Topologi Elemen Sistem Processing – Tradisional, Kapasitas - Busy hour call processing), IP-PBX Call Control Issues (H.323, SIP), Pertimbangan Rancangan System Cabinet, Circuit Cards (System, Service, Support), Analisis Ukuran Sistem PBX, Wiring/cabling Fundamentals, Equipment Room dan Lingkungan

C. PBX Terminal Equipment

Station User Terminals (Desktop telephones, analog, digital, IP, Softphones, Mobile phones), Terminal Options, Attendant Position

D. Fundamental Call Processing

E. PBX Multi-Premises Networking

F. ACD-Based Call Centers

ACD Basics, Call Center Designs, ACD Terminology, Call screening/ routing/ Distribution, MIS Reports, Advanced Call Center Concepts, Agent Skills, Networking, Call Blending, E-Commerce Webcenter Integration

G. Computer Telephony Integration

CTI Fundamentals, Message Commands/ Links, CTI Applications, Desktop PC Telephony

H. Mobile Communications

Wireless PBX Options, Integrated Cellular Options, Mobile Communication Issues (Pricing, Traffic, System Integration)

I. System Management

Maintenance/Diagnostics Systems, System Administration, Fault Management, CDR/Call Accounting, Security Issues

K. System Evaluation and Vendor Screening Topics

RFP Considerations, Application Issues, PBX Information Sources

Dr. Ir. Ian Josef Matheus Edward, MT

	April 12-14, 2010
	3 days

	Jayakarta Hotel
	Bandung

Send by email -or- fax to:

PT. FOCUS TRACO INDONESIA
Wisma Pakuan, Jl. Pakuan 12
BOGOR - 16143

	(0251) 2169150, 9399888
	(0251) 7534984
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