Training Course Seminar Workshop Provider

Training for Food Service, Catering & Accommodation in Oil & Mine Industry

CATERING MANAGEMENT

Objectives:

The course which are specially design for middle management position will guide the person to have a better catering management role and understanding in order to achieve a better catering service operations and administration, with the topics of:

Menu Planning & Design Menu Engineering Contemporary Kitchen Management Mess Hall / Restaurant Administration Contemporary Mess Hall/ Restaurant Management

Method:

Presentation Discussion Answer & Question

ACCOMODATION OPERATIONS

After completing the course, the participants of The Course will be expected to be able to better understand the role and function or accommodation establishment within the primary Department Camp Housing, Housekeeping, Public Area and Maintenance Department with the topics of:

Camp Housing:

Staff Camp in Oil/Mine Industry Guest House Reservation Handling Managing Camp Housing Operations

Housekeeping & Public Area:

Housekeeping Administration Managing Housekeeping Operations Plantation & Gardening

Method:

Lecturing and presentation Discussion Learning by doing Role Playing Practice in Hotel

WHO SHOULD ATTEND

General service supervisor/superintendent/manager Camp service or township supervisor/ superintendent/ manager Field operation supervisor/superintendent/manager Logistic supervisor/superintendent/manager Staff who deals or takes care and involve in contract of accommodation and catering services Everybody or professional who wants to broaden knowledge or gain Benefit from this course Instructor Drs. Suseno Kardigantara, MM. Par /Teddy Lukman, S.Sos Schedule Jun 7-11, 2010 5 days Venue Papandayan Hotel Bandung Tuition Fee Rp. 8.250.000,- per participant, excluding accommodation & tax. Registration (form) Send by email -or- fax to:

PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR - 16143

(0251) 2169150, 9399988 (0251) 7534984 training@focustraco.com

OBJECTIVES

Review sample technical writings, correct errors and establish critical standards for technical writing Use various techniques for communicating technical information to non-technical readers Edit preliminary drafts of technical documents for clarity, economy, and emphasis Use appropriate graphic devices to enhance report readability and facilitate easy access and retrieval of information Evaluate and test readability Evaluate organization, paragraph structure, and critical format elements of technical reports to enhance easy use and retrieval of information

COURSE OUTLINE

Understand the type of technical report you are writing Reporting Research Findings Simple Technical Information Report Technical Specifications Technical Evaluation Reports Technical Recommendation Reports \ Technical Manual and Instructions Write down your specific aim Keep Technical term to a minimum Use example and illustrations Use diagrams, flowcharts and graphs Use good layout to draw attention to key technical information Test your document with intended readers.

TARGET PARTICIPANTS

Engineers, scientists, planners, administrators or other professionals who write or edit technical reports. It will help you develop planning, engineering, research, environmental, and other technical reports. Instructor Ir. M. Tavip Sunandar, MM, PMP Schedule #1. January 18-20, 2010#2. Juny 7-9, 2010 3 days Venue #1. Jayakarta Hotel#2. Ibis Slipi Hotel #1. Bandung#2. Jakarta Tuition Fee Rp. 5.250.000,- per participant, excluding accommodation & tax. Registration (form) Send by email -or- fax to:

PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR - 16143

(0251) 2169150, 9399988 (0251) 7534984 training@focustraco.com

SASARAN PELATIHAN

Memahami mengapa CRM sanagat penting dalam membina dan menumbuhkan loyalitas pelanggan Mampu menentukan sasaran dan penggunaan CRM system Dapat menetapkan sasaran CRM system Recognize best practices in implementing a CRM strategy. Dapat memanfaatkan CRM untuk menumbuhkan penjualan, peningkatan pelayanan pelanggan dan .

MATERI YANG DIBAHAS

I. CRM DAN LOYALITAS CUSTOMER

Fungsi dan peran CRM Loyalitas customer dan mengoptimalkan Customer experience CRM and Business Intelligence

II. CRM DALAM AKTIVITAS MARKETING

Relationship and One to One Marketing Cross Selling and Up-selling Customer Retention Customer and Business Value

III. CRM DAN PELAYANAN PELANGGAN

Call Center and Customer Care Customer Satisfaction Measurement Customer Service Checklist for Success Customer Service Training

IV. AKTIVITAS TENAGA PENJUALAN DAN KEGIATAN CRM

Activity , Contact and Lead Management Business Training for Salesforce Handling Complain

V. Planning CRM Programs

Developing a CRM Strategy CRM Business Plan Implementation CRM

METODA PELATIHAN

Pemahaman konsep Kasus Games dan role-play Instructor Drs. Elyus Lanin, Msi Schedule May 26-28, 2010 3 days Venue Jayakarta Hotel Bandung Tuition Fee Rp. 5.250.000,- per participant, excluding accommodation & tax. Registration (form) Send by email -or- fax to:

PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR - 16143

(0251) 2169150, 9399988 (0251) 7534984 training@focustraco.com

Course Overview

With the increasing burden of legislation and increasing costs of fuel and fleet management, many businesses are struggling. It is vital to have efficient control of your company fleet management. This training program focuses on providing delegates with an insight of the major contemporary managerial and economic issues affecting the logistics and overland transportation.

Objectives

Its aim is to broaden participants' knowledge and understanding of how a logistics and overland transportation should be managed. The program includes consideration of cost control, route evaluation and revenue management. The economics of low cost scheduling and to ensure that all vehicle movements are managed through vehicle selection, provision of vehicles and transport services, equipment outfit and vehicle allocation, and with equal care and attention to the selection and training of drivers.

Upon completion participants expected to learn how to

Promote land transport sustainability in the company Promote safe transport on land Provide safety information and advice Investigate and review accidents and incidents involving transport on land in its capacity as the responsible safety authority Determine whether particular activities should be included in a land transport program benchmark; and activities relating to the police Assisting safety and personal security; and improving access and mobility

Who should be attending?

Anyone who responsible for land transport policy, planning and management.

The Topics to be covered are:

Management and Organizational Framework Human Behavior at Workplace Overland Transportation Overview Land Transport Policy and Planning Concept of Land Transport Transport or Travel Demand Management Land Transport Planning and Strategy Processes Scheduling Systems Applied Operation Management Selection and Maintenance Transport Management System Overview Outsourcing Overview Planning Budgeting Services Transportation Procurement -- Enhances carrier selection and reduces costs through constraint-based bid optimization, analysis, and awarding. Optimal bids and carriers are selected based on combinations of lane bundles, price, and service Transport Cost - Concept Route Planning -- Determine the best routes through sophisticated optimization, analysis, and scheduling tools to improve routing, driver, and asset utilization. Land Transport Optimaztion Land Transport Management Transportation Management -- improve shipment lifecycle planning, execution, and settlement with web-hosted planning and optimization, execution, resolution, reporting, and analysis Safety and Personal Security Case Study/Group Discussion Instructor Ir. Darwin, M.Sc Schedule August 24-27, 2009 4 days Venue Jayakarta Hotel Bandung Tuition Fee Rp. 5.600.000,-   per participant, excluding accommodation & tax. Registration Send by email -or- fax to:

PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR -- 16143

(0251) 9399988, 2169150   (021) 41002917 (0251) 7534-984 training@focustraco.com

INTRODUCTION

In many occasions, project managers or the end users usually care less on how the contract will be structured and written. Project managers or the end users tend to forward the contract management process to the procurement, legal & contract department since they assume that such process relates to procurement and/or legal/contractual matters. However, the contract management process is not only a simple contract writing process but it involves a bigger picture of the process. The project managers and/or the end users’ participation in that process determines whether the entire contract management process is a success.

As the executor of the project & user of certain services, project managers and/or end users are highly recommended to participate in the contract management process starting from the beginning of the contract development & bidding process up to the negotiation process, contract execution and close out. This way all requirements related to the project will be well covered in the contract and there will be no flaws that may create disputes at present or in the future. One thing to remember is that project managers & end users are the persons responsible to run and manage the contract for the entire period of the project.

Therefore project leaders & end users are recommended to understand about the contract and its financial & legal implications in addition to the scope of work and financing management.

COURSE OUTLINE

Day 1

Supply Chain Management

What is Supply Chain Management

Who are involved in the Supply Chain Management Relationship between Supply Chain Management and Contract Management Prevailing Regulation

Procurement Process - Stage 1

Planning and Budgeting The existence of Bid Committee Determining the Procurement Process : Direct Appointment, Direct Selection, Tender/Bidding Pre-Qualification Process: Selection of Vendors/ Bidders

Procurement Process - Stage 2

Preparing the bid package Elucidation Meetings Evaluation of Bids

Letters of Intent

Award Notification Major issues in Letter of Intents Letter of Intent vs Letter of Award Is Letter of Intent binding ?

Tender Compliant/Protests

Causes for tender compliant/protests Legal/contractual implication

Day 2

Contract Management

What is Contract Management Difference between agreement and contract What is a contract

Types of Contract

Unilateral contracts Bilateral contracts Multilateral contracts

Pre-Contract process

Offer Contractual Negotiation Acceptance Agreement

Provisions of a Contract

Subjects of a contract Contract Term : commencement and expiration date Termination provisions Technical provisions: People and Equipment Commercial provisions : terms of payment Liability provisions Warranty provisions Force Majeure Liquidated Damages Penalty clause Amendment/Addendum /Variation of Contract Assignment provisions Governing Law Dispute Resolution : amicable, mediation, arbitration, or court

Legal Advices

Who should you ask for Legal Advice Internal Legal Advice External legal advice

Contract Execution

Time consistency Scope of Work compliance & monitoring Invoicing procedure Cost Control Management of Variation/ Amendment/ Addendum

Contract Expiry or Termination

Control of the Contract Term Performance based evaluation Cost effective evaluation Contract reference for upcoming future similar project Contract close-out

Day 3

Negotiation Skills and Techniques

Types of Negotiation: Positional Negotiation and Interest-Based Negotiation Basic Rules of Negotiations How to represent your company in a negotiation process Determining your objectives in a negotiation Attitude towards negotiation Persuasive attitude Bargaining Position Technical Negotiation Commercial Negotiation Legal/Contractual Negotiation Effective negotiation process: Who should attend, what are being negotiated and the aim of negotiation End result of Negotiation: Win-Win Solution, Agreement, Deadlock or Dispute Requirement on management decision

Bonds, Penalty & Liquidated Damages

Rules of bonds requirement Penalty implementation & negotiation Liquidated damage philosophy

Basic International Contract Types

Fixed Price Cost Plus Fixed Fee Outsourcing Time and Material Incentive or Award Economic Price Adjustment Engineering Procurement & contraction

Class Activities: Negotiation is Fun

Participants are required to participant in class room discussions by reviewing a draft agreement and role play on negotiation process.

WHO SHOULD ATTEND

The program is designed for Engineering, Operational, Maintenance, Purchasing, and Contracts personnel at all levels who are involved in the planning, development, approval, and management or contracts that cover the acquisition of materials, equipment, software, and services and who are in organizations whose leadership want high levels of competency in those involved in these activities.

Instructor Ir. Joko Margono, MBA Schedule Nov 9-11, 2009 3 days Venue Ibis Hotel Yogyakarta Tuition Fee Rp. 5.550.000,- per participant, excluding accommodation & tax. Registration Send by email -or- fax to:

PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR - 16143

(0251) 2169150, 9399988 (021) 41002917 (0251) 7534984 training@focustraco.com

OBJECTIVE

Focusing warehouse management, Inventory Control and the management information systems.

COURSE CONTENT

Warehouse Management

Warehouse Management Definition Warehouse Management Objectives Warehouse Space and Lay Out Warehouse Management Terms Types of Warehouses Warehouse Planning Warehouse Safety Warehouse Security

Inventory Control

ABC System Economic Order Quantity Just In Time Receiving, Handling, Issuing, Delivering Procedure

Management Information Systems

Information Management Terms Computer Hardware Computer Software Networking Management Information Systems Implementation Inventory Information Management Systems Warehouse Information Management Systems

WHO SHOULD ATTEND

Pelatihan ini penting diikuti oleh Procurement Officer, Purchasing Officer, Staff Logistik dan Key Staff atau yang sering terlibat dalam proses pengadaan barang/ jasa ataupun dalam pengawasannya, serta peminat lainnya.

Instructor Ir. Iim Takwim, MM Achmad Fadjar, SE, MM.Ak Susanto, SE, MM.Ak Schedule Jun 28-30, 2010 3 days Venue Jayakarta Hotel Bandung Tuition Fee Rp. 5.250.000,- per participant, excluding accommodation & tax. Registration (form) Send by email -or- fax to:

PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR - 16143

(0251) 9399988, 2169150 (0251) 7534984 training@focustraco.com

PROGRAM OBJECTIVE

Optimize the Employee Relations in the organization is a 2-day course designed to address both the needs of the organization and the employees to maximize alignment of their respective mission, vision, and goals. Using an experience-based approach, the participants will be able to formulate a strategic and effective implementation plan of employee relations programs responsive to the evolving conducive working requirements of the organization.

SPECIFIC OBJECTIVES

At the end of the 3-day course, the participants take home will be as follows:

Interpret the organizations business strategy and determine how employee relations development plans can be systematically aligned to the organizations directions. Facilitate conditions of empowerment that encourage organizational management to take charge of the employee relations programs with their manager's and with the organization's support. Assess how current employee relations structures and interventions can be realigned with the practice of good corporate governance standard. Undergo self-assessment as a tool for continuous learning and re-inventing of ones self to keep pace employee relations with the changing workplace.

SYLLABUS

What is the employee relations role in the organization. Why we nee the employee relations. How to design the employee relations program which can give both benefits for employee and organization. Determining the Organizational Anchors of employee relations Strategic Performance Management vs employee relations Issues and Needs Driving Employee Relations in the Organization Organization strategies, interventions, tools & techniques in managing employee relations.

METHODOLOGIES

Concept presentation, job-related case studies, role-plays, structured learning exercises, program designing, group presentation and feedback, plenary sessions and individual consultation.

TARGET PARTICIPANTS

Human Resource and Line Staff/Supervisors/Managers who have been involved in Human Resource Development. Executives and managers of strategic business units, organization functions, and human resource development professionals and champions. Instructor Ir. Pungki Purnadi, MM Schedule July 29-31, 2009 3 days Venue Ibis Slipi Hotel Jakarta Tuition Fee Rp. 5.450.000,-   per participant, excluding accommodation & tax. Registration Send by email -or- fax to:

PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR - 16143

(0251) 2169150, 9399888   ( 021) 41002917 (0251) 7534984 training@focustraco.com

MANFAAT PELATIHAN

Pelatihan ini dirancang khusus untuk para pimpinan dan karyawan agar mampu meningkatkan motivasi dan efektivitas pribadinya melalui penanaman nilai-nilai keprimaan, kebajikan dan spiritualitas sehingga dapat menjadi pribadi yang dapat diandalkan, yang memiliki motivasi yang tinggi, kemampuan yang memadahi dan berkomitmen untuk bekerja dengan keras, cerdas dan ikhlas (3 AS) guna meningkatkan prestasi kerja dalam mendukung pencapaian visi dan misi organisasi

SASARAN PELATIHAN

Setelah mengikuti pelatihan ini, diharapkan para peserta mampu:

Memahami makna dan rahasia sukses dalam kehidupan Membangkitkan motivasi untuk bekerja dengan 3 AS Mengetahui komponen-komponen yang diperlukan untuk meraih prestasi Meningkatkan prestasi kerja melalui pengembangan efektivitas pribadi Memahami pentingnya implementasi visi & misi organisasi Mengembangkan kemampuan IQ,EQ Memahami SQ ( Kecerdasan Spiritual ) sebagai landasan dalam setiap tindakan. Mengetahui langkah-langkah dalam mengembangkan SQ Membuat komitmen u/ meningkatkan kualitas diri dan berprestasi Mengembangkan keyakinan dan kemampuan untuk melakukan presentasi yang meyakinkan

POKOK BAHASAN

Rahasia sukses : Semangat yg membara Makna sukses dalam kehidupan Pengembangan IQ,EQ Pengembangan Efektivitas Pribadi Kerja 3 AS untuk Prestasi kerja Komponen-komponen dalam peningkatan prestasi kerja Membuat Visi dan misi Organisasi menjadi aksi SQ sebagai landasan hidup Langkah pengembangan SQ Komitmen pengembangan diri Memaksimalkan dampak komunikasi Instructor Drs. Cerah Iskradono, MM Schedule July 23-24, 2009 2 days Venue Park Lane Hotel Jakarta Tuition Fee Rp. 3.750.000,-   per participant, excluding accommodation & tax. Registration Send by email -or- fax to:

PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR - 16143

(0251) 2169150, 9399888   ( 021) 41002917 (0251) 7534984 training@focustraco.com

MANFAAT PELATIHAN

Pelatihan ini dirancang khusus untuk meningkatkan kompetensi dengan menggali potensi, meningkatkan motivasi dan mengembangkan pola pikir, tutur kata, sikap & perilaku peserta hingga mampu menjadi pribadi yang efektif yang mampu berbicara dan berkomunikasi dengan bahasa yang asertif untuk memperoleh simpati, dukungan dan kerjasama serta dapat melakukan langkah-langkah negosiasi untuk mencapaia hasil yang memuaskan semua pihak.

SASARAN PELATIHAN

Setelah mengikuti pelatihan ini, diharapkan para peserta mampu:

Memahami pentingnya memiliki ketrampilan komunikasi yang efektif u/ keberhasilan dalam berkarya, karir, dan bisnis Menggali dan mengembangkan potensi diri untuk menjadi pribadi yang efektif. Mengembangkan sikap positif dan perilaku asertif Meningkatkan ketrampilan untuk berkomunikasi dengan dengan menggunakan bahasa yang asertif Mengembangkan keyakinan dan kemampuan untuk melakukan presentasi yang meyakinkan Memahami langkah-langkah mulai dari persiapan, pelaksanaan hingga penutupan negosiasi Mampu mengembangkan ketrampilan dan kepercayaan diri dalam negosiasi. Mampu mengatasi berbagai situasi dalam berhubungan dengan orang lain baik di dalam pekerjaan maupun dalam kehidupan se hari-hari

POKOK BAHASAN

Pentingnya Komunikasi Pengembangan Pribadi Efektif Sikap Positif & Perilaku Asertif Pengembangan Efektivitas komunikasi: Komunikasi Asertif Menjadi pendengar yang baik dan berempati Teknik Bicara Meyakinkan Negosiasi : tujuan & proses Persiapan negosiasi Teknik & Gaya dalam Negosiasi Instructor Drs. Elyus Lanin, Msi Drs. Cerah Iskradono, MM Schedule December 2-4, 2009 3 days Venue Santika Hotel Bali Tuition Fee Rp. 5.450.000,- per participant, excluding accommodation & tax. Registration Send by email -or- fax to:

PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR - 16143

(0251) 2169150, 9399988 (021) 41002917 (0251) 7534984 training@focustraco.com

Conducting Multisensoric Communication with NLP

Neuro Linguistic Programming (NLP) & Unconscious Communication approach for Precise Interview

KITA TIDAK BISA TIDAK BERKOMUNIKASI

Artinya, kapanpun, dimanapun dan dalam bentuk apapun, komunikasi terus berlangsung, baik secara verbal maupun non verbal. Komunikasi bisa berlangsung secara disengaja maupun tidak disengaja. Suatu proses komunikasi untuk tujuan tertentu bisa berlangsung tidak lancar akibat adanya BARRIER, baik yang TIDAK DISENGAJA maupun yang secara SENGAJA dimunculkan, untuk mengganggu atau mengaburkan komunikasi.

Proses interview, investigasi, bahkan counseling, menjadi tidak efektif manakala proses penggalian informasi tidak menghasilkan INFORMASI yang AKURAT dan LENGKAP. Ketidakakuratan informasi bisa muncul karena adanya efek LAZY LANGUAGE yang terjadi karena kegagalan melakukan sinkronisasi antara apa yang dipikirkan (DEEP STRUCTURE) dengan apa yang dikatakan (SURFACE STRUCTURE). Akibatnya informasi yang muncul tidak menggambarkan keadaan yang sebenarnya. Seorang interviewe, recruiter, investigator bahkan counselor sekalipun, membutuhkan kemampuan berKOMUNIKASI secara MULTISENSORIC, berKOMUNIKASI baik VERBAL maupun NON VERBAL, seperti memahami jalan pikiran, mengkalibrasi strategi berfikir, menDETEKSI indikasi adanya informasi PALSU atau KEBOHONGAN, sampai teknik mengKLARIFIKASI untuk menggali informasi yang masih tersembunyi (DEEP STRUCTURE), tidak sekadar menyerap informasi yang terbuka (SURFACE STRUCTURE).

NLP (Neuro-Linguistic Programming) sebagai TEKNOLOGI mutakhir dalam bidang human mind engineering yang mempelajari fungsj, pemberdayaan dan optimalisasi PIKIRAN MANUSIA, dengan pola UNCONSCIOUS COMMUNICATION, teknik KLARIFIKASI META MODEL dan seperangkat metode pemberdayaan pikiran lainnya MEMASTIKAN bahwa proses KOMUNIKASI berjalan EFEKTIF untuk menyerap informasi secara AKURAT dan LENGKAP.

MANFAAT WORKSHOP

Setelah mengikuti training ini, peserta:

Memahami permasalahan dan tantangan dalam komunikasi untuk proses interview, investigasi dan konseling Memahami fungsi dan cara kerja pikiran manusia dalam menyerap dan mengolah informasi Mampu melakukan teknik pendekatan dan membangun kepercayaan untuk mengurangi hambatan komunikasi dan hubungan interpersonal Mampu mendeteksi indikasi adanya kebohongan dan informasi palsu yang menyesatkan Mengenali pola komunikasi yang dikaburkan (ambiguity) Mampu menggunakan teknik bertanya dan teknik klarifikasi untuk menggali informasi yang kabur secara cermat, baik informasi yang terbuka (surface structure) maupun tersembunyi (deep structure) Mampu menggunakan hypnotic language pattern untuk mengarahkan dan mempengaruhi pemahaman serta sikap lawan bicara.

GARIS BESAR MATERI WORKSHOP

Mengetahui 3 bagian dan 2 belahan otak yang berfungsi menyerap dan mengolah informasi Memahami 2 macam realitas dalam struktur pengalaman manusia Mempelajari 3 jendela deteksi untuk mengenali dan menyesuaikan diri dengan pola dan strategi komunikasi lawan bicara Menggunakan 2 teknik praktis untuk menyingkirkan hambatan komunikasi dan membangun kepercayaan (building trust) Mengetahui 3 teropong akurat untuk mendeteksi potensi kebohongan dan informasi palsu yang menyesatkan Mengenali 3 cara untuk menggali dan mengklarifikasi informasi baik yang terbuka (surface structure) maupun yang tersembunyi (deep structure) Menguasai 3 pola bahasa hypnotic untuk meyakinkan dan mempengaruhi pemahaman serta sikap calon karyawan. Dan metode-metode komunikasi multisensorik lainnya Instructor Abdul Aziez, S.Psi, CT.NLP Schedule July 21-22, 2009 2 days Venue Sahid Hotel Surabaya Tuition Fee Rp. 3.750.000,-   per participant, excluding accommodation & tax. Registration Send by email -or- fax to:

PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR - 16143

(0251) 2169150, 9399888   ( 021) 41002917 (0251) 7534984 training@focustraco.com