Training Course Seminar Workshop Provider

COURSE AIM

Improving the skills of field supervisory personnel responsible for undertaking on-site clean up operations and provide them with a complete overview of the various techniques available for recovering oil spilled at sea and cleaning of polluted shorelines.

WHAT YOU WILL LEARN

To provide participant with theoretical and practical knowledge and understanding on how to control and handle the oil spill. To improve skill and abilities of company's supervisor or worker in handling oil spill and preventing accidental losses caused by mishandling acts. To provide participants with abilities to asses plant facilities, set oil spill contingency plan, select the right oil spill equipments and mange the oil spill and hazardous material in the even and incident occurs To provide participants with abilities to test all oil spill equipments (protection and handling that are available in company's field in what ever condition utilization.

COURSE OUTLINE

1. Introduction

Back ground National regulation MARPOL OPRC

2. Behavior of oil in water effect

Persistence & non-persistence oil Properties of oil Oil spilled process Effect of oil spilled Oil sampling

3. Type & function oil spill equipment

Oil boom Oil skimmer Oil dispersant pump sprayer set Dispersant chemical Oil containment log Oil sorbet

4. Emergency procedures

Oil spill Organization Alarm & response Mobilization & control strategy Reporting of spill

5. Containment & recovery systems

Mechanical recovery Physical recovery The others

6. Dispersant

Type at dispersant Application & calculation Toxic effects

7. Shore line clean up & protection technique

Fore casting slick movement Maneuvering at husky boat Type of maneuvering

8. Waste management

Transfer of oil spill Storage & disposal

9. Care & maintenance of oil spill equipment

10. Oil spill checklist Hazards to personal safety

11. Hazard to Personal & Safety

12. Off shore & shoreline practical exercise oil spill

Instructor Suhendar Wijaya. SE. MM Schedule Jun 21-24, 2010 4 days Venue Ibis Slipi Hotel Jakarta Tuition Fee Rp. 7.250.000,- per participant, excluding accommodation & tax. Registration (form) Send by email -or- fax to:

PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR - 16143

(0251) 2169150, 9399988 (0251) 7534984 training@focustraco.com

LATAR BELAKANG

Penyelesaian Peselisiahan Hubungan Industrial adalah suatu fenomena yang menarik untuk dicermati bahwa secara tidak disadari ketika berbicara tentang Undang-Undang No 2 tahun 2004, para praktisi hubungan industrial begitu besar mencurahkan perhatiannya pada Pengadilan Hubungan Industrial sebagai lembaga pemutus untuk perkara yang diserahkan ke lembaga peradilan ini. Terkesan masyarakat hubungan industrial tidak terlalu memperhatikan pada lembaga-lembaga yang merupakan Alternatif Penyelesaian Sengketa di Luar Pengadilan yang juga diatur dalam Undang-Undang No 2 tahun 2004. Padahal di dunia perdagangan pada umumnya terlebih lagi dalam skala perdagangan internasional, para pelaku bisnis cenderung lebih menyukai penyelesaian sengketa mereka diselesaikan melalui lembaga penyelesaian sengketa di luar pengadilan seperti negosiasi, mediasi, konsiliasi, dan arbitrasi sebagaimana diatur dalam Undang-Undang No 30 tahun 1999 tentang Arbitrase dan Alternatif Penyelesaian Sengketa karena prosedur dan acaranya yang lebih fleksibel dan mengarah pada "win-win" solution.

Penyelesaian sengketa di luar pengadilan seperti negosiasi, konsiliasi, dan mediasi lebih sesuai apabila kedua pihak masih mengharapkan terpeliharanya hubungan baik secara berkesinambungan karena para pihak yang bersangkutan yang memberi putusan tentang penyelesaian sengketa mereka. Di sisi lain, penyelesaian perkara melalui arbitrase dan pengadilan bersifat "ajudikatif" (memutus), akan menghasilkan kondisi kalah dan menang di kedua pihak. Pengadilan bagaimanapun merupakan terminal akhir manakala penyelesaian sengketa oleh para pihak tidak menghasilkan penyelesaian.

Pelatihan/ workshop ini merupakan paket lengkap yang memberikan pemahaman dan ketrampilan dua macam penyelesaian perselisihan hubungan industrial baik yang di luar pengadilan maupun proses melalui pengadilan. Diharapkan bahwa setelah mengikuti pelatihan/workshop ini, peserta akan mempunyai ketrampilan yang memadai untuk menyelesaikan perselisihan hubungan industrial baik melalui lembaga di luar pengadilan maupun melalui Pengadilan Hubungan Industrial. Role play/ simulasi latihan yang diberikan dalam pelatihan ini baik dalam lembaga penyelesaian perselisihan di luar pengadilan dan sidang Pengadilan Hubungan Industrial akan lebih memberikan gambaran konkrit tentang mekanisme dan proses penyelesaian sengketa pada lembaga-lembaga tersebut.

KERANGKA PELATIHAN

Hari 1

Peran dan Kiat Pengusaha Dalam membentuk Sinergi Kemitraan dengan serikat Pekerja Memaksimalkan Penyelesaian Perselisihan Hubungan Industrial Di Luar Pengadilan Bebagai Teknik Negosiasi Menuju Pada Kesepakatan & Study Kasus (Harvard Negotiation) Melaksanakan Peran Human Resorces Sebagai Internal Mediator Berbagai Teknik Mensukseskan Mediasi di Perusahaan (Teknik Mediasi Pusat dan Nasional) Study Kasus dan Role Play Negosiation dan Mediasi

Hari 2

Mengenai beberapa Badan Peradilan dan Pengadilan di Indonesia. Hukum Acara Dalam Pengadilan Hubungan Industrial Membuat Surat Kuasa Khusus Membuat Gugatan dan Jawaban atas Gugatan Mempersiapkan Pembuktian dan Kesimpulan Memori Kasasi dan Kontrak memori Kasasi

Hari 3

Studi Kasus Simulasi Sidang Pembuktian oleh Pengugat Simulasi Sidang Pembuktian oleh Tergugat Sidang Putusan Penggadilan

PESERTA YANG DIANJURKAN

Praktisi/ Pengelola Human Resources, Hubungan Industrial Human Resources Corporate Legal Counsel Middle/Senior Manager External Relations Pimpinan/ Anggota Serikat Pekerja di Perusahaan Middle/ Senior Manager Lini Instructor Purbadi Hardjoprajitno, SH, MM, MH Schedule May 24-26, 2010 3 days Venue Ibis Slipi Hotel Jakarta Tuition Fee Rp. 5.250.000,- per participant, excluding accommodation & tax. Registration (form) Send by email -or- fax to:

PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR - 16143

(0251) 2169150, 9399988 (0251) 7534984 training@focustraco.com

BACKGROUND

In this euphoria of democracy, problems of land increase extensively.

Multi certificates of ownership. Protest from the original owner. Unsettle purchasing of land. Feel of unfair price, Bring to court etc. Business' players headache in facing this problem. Lots of financial and capital should be disposed in these issues.

Business must go on. The company needs the right person to handle these issues. The right person must have skill in dealing this type of issues and problems. What are essential skills should be acquired?

OBJECTIVES

Responsible Managers/Officers will understand the background and root cause of problems and the approach for solution Managers/Officers will realize the attitude and skill need to have in facing this problem Managers/Officers should prepare with essential skill for excellence solution.

DISCUSSION AND AGENDA

Know-how on Land and Land Ownership

Understanding land ownership The difference of HGB, HGU and HM Legal aspect of Land ownership Institution that has authority on Land Issues

The Purpose of having Land

Property business, mining, farming others

Purchasing of Land

Step to purchase Due diligent Land identification: location, history, owner

Location

In the city, rural area, forest, sea-side etc

History

The history of targeted land

Land Owner

Corporate, Company, Government, Private, Individual or Adat

Land release and Compensation

Value estimation and appraisal of land, plan, and building Compensation and approach

Court-Litigation

Who should attend at Court? How are we attending Court?

Essential Skill set and How to develop.

Exposure and Explore Essential Skills: Negotiation Skill, Communication Skill, Assertive and self confident, and Crisis Management

Negotiation Skill

Preparation, Process of negotiation, closing negotiation, and post negotiation: Preparing documents Strategy of negotiation Cost of negotiation Board of Director's approval Manage the negotiation table Pressure group Do we have to face the owner by our-self? Do we need help? Who are the right party to help us? Communication Skill Understanding target party/audience Community, Government Authority, NGO, Media Communication materials Our attitude Community Attitude Understanding Community The Informal Leader How to win community relationship Assertiveness When to say no When to say yes Well prepare with internal and external information When to contact BOSS

Crisis and Contingency Plan

Potential crisis identification Developing Crisis/Demonstration's guideline and mitigation plan Alert on Demonstration in front of Plant's gate Security and contingency plan Team and preparation in facing demo Regular report to Head Office and Representative Offices

WHO SHOULD ATTEND

Managers and Officers that responsible on Land issues; General Affair person.

Instructor Saifudin Bachrun & Associate Schedule May 17-21, 2010 5 days Venue Novotel Hotel Bandung Tuition Fee Rp. 8.250.000,- per participant, excluding accommodation & tax. Registration (form) Send by email -or- fax to:

PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR - 16143

(0251) 2169150, 9399988 (0251) 7534984 training@focustraco.com

SASARAN

Setelah menyelesaikan kursus, Peserta diharapkan mampu melaksanakan tugas memanjat Tower dengan baik dan benar, untuk keperluan pemeliharaan Tower dan memasang peralatan telekomunikasi pada puncak Tower secara baik dan benar sesuai dengan prosedur yang berlaku.

MODUL PELATIHAN

Pengetahuan tentang bagian-bagian Tower Bagian-bagian umum dari tower Cara memanjat tower dari sudut diagonal Istirahat di atas Tower sebelum memakai safety Bekerja di atas Tower Menyesuaikan diri di atas Tower (Adaptasi) Pengetahuan tentang tali-temali Simpul atau Tali Laso Simpul Bergerak Simpul Tarik Simpul Pangkal Simpul Clove Hitch Simpul Reef Knot Simpul Sheet Rend Pole Top and Rescue (Metoda penanganan kasus kecelakaan Petugas di atas Tower disaat melaksanakan pekerjaan) Praktek Tower Climbing Safety Persiapan Praktek Langkah-langkah Pelaksanaan Praktek Memanjat Tower Memasang dan melepas Antena Keselamatan dan Kesehatan Kerja Pengertian Keselamatan Kerja Pengertian Kesehatan Kerja Potensi Bahaya dan Cara Menanggulanginya Pertolongan Pertama Pada Kecelakaan (P3K) Pendahuluan Tujuan Pertolongan Pertama Pada Kecelakaan (P3K) Dasar Hukum Kondisi-kondisi Finologis Manusia Peralatan dan Obat pada P3K Kasus-kasus P3K

METODA PENGAJARAN

Ceramah, Tanya Jawab, Diskusi, Praktek Lapangan

CALON PESERTA

Petugas / karyawan yang akan ditempatkan pada pekerjaan dengan tugas utama memanjat tower Sehat Jasmani dan Rohani (sesuai keterangan dari dokter) Tenaga profesional yang ingin mendambah pengalamannya dibidang Climbing

FASILITATORS

Training ini bekerja sama dengan salah satu instansi BUMN yang telah berpengalam di bidangkannya dan telah mempunyai reputasi yang baik dengan beberapa company di Indonesia seperti: PT Excelcomindo Pratama, PT Telkomsel Indonesia, PT Motorola Indonesia, PT Ericsson Indonesia, PT Siemens Indonesia, PT Indosat M2, PT Satelindo, PT Puncak Jaya Power, PT Freeport Indonesia, dll. Instructor Team PLN

Schedule April 19-23, 2010 5 days

Venue Pusdiklat PLN, Cibogo Bogor

Tuition Fee Rp. 8.750.000,- per participant, excluding accommodation & tax.

Registration Send by email -or- fax to:

PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR - 16143

(0251) 2169150, 9399988 (0251) 7534984 training@focustraco.com

TUJUAN

Memberikan kan pengetahuan dan wawasan mengenai budaya masyarakat disekitar wilayah bisnis dan pengembangannya sedemikian sehingga masyarakat dapat menerima bisnis tersebut dan menjadi bagiannya.

MANFAAT

Setelah pelatihan ini peserta dapat memahami arti pentingnya budaya dan adat di sekitar wilayah bisnis, dan mampu merekayasa sedemikian sehingga dapat bermanfaat untuk menunjang kelancaran bisnis.

MATERI

Pengenalan Budaya Asia Timur Pengenalan Hukum adat dan Pemerintah Analisis Kebutuhan dan Harapan Masyarakat Partisipasi publik dalam pembangunan Inkubasi Bisnis Peran perusahaan dalam pengembangan masyarakat dan menjadikan masyarakat sebagai asset. STUDI KASUS

CALON PESERTA

Diutamakan staf atau pejabat perussahaan yang bertanggungjawab terhadap pengembangan masyarakat disekitar wilayah bisnis.

WAKTU PELAKSANAAN

Waktu Pelatihan selama 4 hari (Sabtu dan Minggu Libur)

Instructor Drs. Budhi Wibhawa, MS and Team Schedule March 29-31, 2010 3 days Venue Jayakarta Hotel Bandung Tuition Fee Rp. 5.250.000,- per participant, excluding accommodation & tax. Registration Send by email -or- fax to:

PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR - 16143

(0251) 2169150, 9399988 (0251) 7534984 training@focustraco.com

COURSE AIM

A regulation of International Ship and Port Facility Security Code

WHAT YOU WILL LEARN

After joining in this training, the participant will be able to:

Understand the regulation of International/National convention that link to port security facilities Increase the attention and alertness of port security Understand the implementation of International Standard Port Security (ISPS) Facilities Regulation in activities of Port Security Safety Operational Procedure Aspect

COURSE OUTLINE

Introduction to ISM Code Back ground Maritime Security Ship & Port operation & Condition Maritime threats & Counter measures Detection, dangerous substances and device Methods of physical searches Techniques security measures Crowed Management and control technique Implementation, maintenance and modification of PFSP Confidentiality issues Implementation and Development of PFSP Maintenance and modification of PFSP Audit, Review and Inspection Monitoring and control Security audit and inspections Security Procedures Maintenance security of the ship/port interface Implementation of security procedures Contingency Plan Training Drill Exercise Monitoring of Facility Security Reporting security incident Monitoring and control Record and Check list Documentation and records Security audit and inspection

RECOMMENDED PARTICIPANT

Marine Terminal Superintendent Health and safety Officer Tank and Shipping Installations Head/ Staff of Port Operational Supporting Staff who is actives in port operational Port Security Everybody who wants to enlarge the knowledge and interest in the above subject. Instructor Suhendar Wijaya. SE. MM and Team

Schedule February 15-17, 2010 3 days

Venue Ibis Slipi Hotel Jakarta

Tuition Fee Rp. 5.750.000,- per participant, excluding accommodation & tax.

Registration Send by email -or- fax to:

PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR - 16143

(0251) 2169150, 9399988 (0251) 7534-984 training@focustraco.com

Membangun Karir kedua Untuk Pekerja

Pensiun bukan gambaran buram akan masa depan bagi seorang pekerja atau karyawan. Masa depan hanya dapat dibanguan dengan memiliki pengetahuan untuk itu. Pengetahuan yang dimiliki perlu dipraktekkan dan hanya dengan begitu akan menjadi satu ketrampilan.

Mengapa pekerja harus berhenti atau pensiun? Banyak sebab. Mulai dari yang diinginkan samapai yang tidak diinginkan. Diinginkan, karena sudah design, usia yang sudah masuk masa pensiun dan tak diinginkan karena hal-hal yang menimpa perusahaan atau pekerja sendiri yang harus meninggalkan pekerjaan seperti perusahaan merugi dan harus mengurangi jumlah pekerjanya

Pekerja atau karyawan dapt meliat sisi positif dengan masa pensiun dengan membanuan karir ke dua. Kata pensiu tak perlu dikenal. Yang perlu adalah karir ke dua. Loka-karya ini akan membimbing pekerja atau karyawan untuk dapat berhasil dalam meniti karir ke-dua

SASARAN

Peserta akan mendapat bekal dalam membangun karir ke-dua Peserta akan dikenalkan kerangka fikir positif dan resiko dalam berwira usaha Peserta dapat belajar dari orang lain yang sukses membangun karir ke-dua Peserta mendapatkan kesempatan untuk konsultasi dengan Fasilitator pasca loka-karya Loka-karya ini dapat menjadi model dan PR tentang kepedulian Perusahaan terhadap karyawan yang tidak bersikap ” HABIS MANIS SEPAH DIBUANG”

WAKTU DAN TEMPAT

Pelatihan dilakukan selama empat (4) hari. Tempat pelatihan dilakukan di Hotel dan atau Wisma milik perusahaan dalam bentuk pelatihan didalam kelas dan diluar kelas.

PESERTA

Pekerja atau karyawan perusahaan yang akan menjalani masa pensiun Pimpinan perusahaan yang peduli akan pekerja agar berhasil pasca pensiun Siapa saja yang peduli untuk membangun karir ke-dua

KEGIATAN

Kegiatan akan dilakukan secara lentur mengikuti irama peserta. Artinya sangat memperhatikan situasi kecepatan penyerapan peserta, namun target kegiatan harus tercapai.

Hari Pertama:

Arti sebuah kerja Perubahan peran dari pekerja menjadi pengusaha Membongkar pola fikir yakni; pensiun bukan akhir dari perjalanan karir, pensiun awal dari sukses ke-dua Melihat kesempatan usaha dan mencari peluang.

Hari ke dua:

Mengerti resiko dan cara encari peluang usaha Simulasi pengambilan resiko Kekuatan dan kelemahan individu dan cara mensikapi Mengenalkan sosok atau Model yang berhasil.

Hari ke tiga:

Kekuatan fikir dan kesunguhan berusaha untuk sukses Mengerti bahwa usaha tidak kenal lelah dan selalu ada harapan. Sentuhan spiritual bahwa Allah adalah sandaran menuju sukses dan perlu berdo’a Diskusi dan santai Menetapkan Pilihan Mengenal singkat tentang Untung Rugi, Harga Pokok Penjualan, dan BEP Mengukur kekuatan diri dan mendapatkan contoh sederhana dalam keuangan

Hari ke ampat:

Renungan, motivasi dan berdo’a untuk sukses Ekspose kebutuhan sekitar industri/ tempat usaha. Hiruk pikuk persaingan Merenungkan hasil pelatihan untuk dilakukan Siap berkarir ke-dua

Catatan: Jam akan diatur secara lentur tergantung kondisi peserta namun target tetap dicapai.

Instructor Saifudin Bachrun & Associate Schedule November 23-26, 2009 4 days Venue Novotel Hotel Bandung Tuition Fee Rp. 7.250.000,-   per participant, excluding accommodation & tax. Registration Send by email -or- fax to:

PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR - 16143

(0251) 2169150, 9399888   ( 021) 41002917 (0251) 7534984 training@focustraco.com

INTRODUCTION

In today’s energy market it is crucial for professionals involved directly or indirectly in the natural gas industry to understand the fundamentals of gas gathering and processing. The instructor familiarizes participants with the processing of natural gas to be able to efficiently operate gas handling, processing and conditioning facilities and obtain economical salable products. This course is designed for multidisciplinary personnel involved with any aspects of this industry. It is a mix of slide lectures, practical examples and a teaching style to enhance the participants’ learning experience. Participants will have the advantage to understand and learn the natural gas industry and processing from A to Z. Examples and practical problems are solved by hand, the use of spreadsheets and by the use of a simulator.

WHAT YOU WILL LEARN

After completed this training, participants will be able to:

Familiarization with the natural gas industry and processing How to evaluate, analyze, and choose the correct processing for a given situation Understand the role of important parameters to efficiently select and operate gas handling, processing and conditioning facilities How to operate, maintain, and troubleshoot equipment used in the processing of natural gas The overall goals of gas processing, process selection, sequencing

WHO SHOULD ATTEND

Operating personnel, engineers, technicians, plant supervisors, team leaders and coordinators, field supervisors, chemists, gas traders, technical and executive personnel responsible for profit maximizing, and others professionals who want a better and up-to-date understanding of the gas processing operations and technologies.

COURSE OUTLINE

Overview Of Gas Production Facilities Surface Facilities Gathering Lines & System Phase Separation; separator, element of separator & basic principle Physical Properties of Hydrocarbon Gas Chemical Composition, Impurities Composite: molecular weight, relative density, heating value Vapor pressure Gas Analysis Ideal Gas laws, compressibility factor Standard condition (Converting actual flow) Vapor Liquid Equilibrium Equilibrium concept K-value Application of equilibrium concept Hydrocarbon dew point & bubble point calculation Flash Calculation Basic Material balance General View Gas Processing Gas Processing Step Effect of impurities on gas processing Gas Product and Specification (LNG, LPG, CNG, condensate) Natural Gas Treating Principles of sweetening process Hydrate formation and inhibition Water content of natural gas Hydrate formation and prediction of hydrate condition Hydrate inhibition in pipeline Gas Dehydration Gas Liquefaction Gas Liquefaction objectives and method Heat transfer and exchanger Heat and enthalpy concept Phase change and P-H diagram Refrigeration Unit Application in gas plant. Instructor Ir. Suparno. MM

Schedule 1. April 27-May 1, 2009 2. July 27-31, 2009 5 days

Venue Ibis Hotel Yogyakarta

Tuition Fee  Rp. 8.750.000,-   per participant, excluding accommodation & tax.

Registration Send by email -or- fax to:

PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR - 16143

(021) 7009-9943   (0251) 2169-150 (0251) 7534-984 training@focustraco.com

HYGIENE & SANITATION (One Day)

TRAINING OBJECTIVES

The participants will understand and aware the importants of Hygiene and sanitation that’s why they have to learn:

Sanitation Definition General Objectives of Sanitation Garbage System Sanitation in Catering Activities Food Hygiene Food Sanitation

METHODS

Presentation Discussion Answer & Question

CULINARY (Four Days)

After completing the course, the participants of Culinary Training Course will be expected to be able to:

Describe the definition and functions of Total Quality Service to internal customers To explain 5 dimentions of Quality Service as supporting staff To demonstrate how to behave when delivering quality service in order to meet to internal customer’s high service standards To explain the definition of Moment of Truth when delivering quality service to internal customers To explain the function of moment of truth in delivering quality service To draw the internal cycle of qualityy service in the catering section To explain the structure of menu, types of menu, special function menu, types of menu according to meal time, factors affecting the menu preparation and techniques of menu writing To prepare cooking equipments and utensils needed for the effective operation in catering section To explain some principles of selecting commodities to obtain the high standard of cooking preparation To explain and demonstrate the preparation of food dishes related to the section he/she in charge: vegetables cutting, cooking methods, butchering, preparing basic sauce needed for the daily operation of kitchen section To taste and check the kitchen products before serving to meet the “standard recipes, standard portion and standard presentation” of the company

TRAINING METHODS

Lecturing and presentation Discussion Learning by doing Role Playing Practice in Hotel

WHO SHOULD ATTEND

General service supervisor/ superintendent/ manager Camp service or township supervisor/ superintendent/ manager Field operation supervisor/ superintendent/ manager Logistic supervisor/ superintendent/ manager Staff who deals or takes care and involve in contract of accommodation and catering services Everybody or professional who wants to broaden knowledge or gain Benefit from this course Instructor Drs. Suseno Kardigantara, MM.Par & Teddy Lukman, S.Sos Schedule June 1-5, 2009 5 days Venue Savoy Homan Hotel Bandung Tuition Fee  Rp. 7.950.000,-   per participant, excluding accommodation & tax. Registration Send by email -or- fax to:

PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR – 16143

(021) 7009-9943   (0251) 2169-150 (0251) 7534-984 training@focustraco.com  

HYGIENE & SANITATION (One Day)

TRAINING OBJECTIVES

The participants will understand and aware the importants of Hygiene and sanitation that’s why they have to learn:

Sanitation Definition General Objectives of Sanitation Garbage System Sanitation in Catering Activities Food Hygiene Food Sanitation

METHODS

Presentation Discussion Answer & Question

CULINARY (Four Days)

After completing the course, the participants of Culinary Training Course will be expected to be able to:

Describe the definition and functions of Total Quality Service to internal customers To explain 5 dimentions of Quality Service as supporting staff To demonstrate how to behave when delivering quality service in order to meet to internal customer’s high service standards To explain the definition of Moment of Truth when delivering quality service to internal customers To explain the function of moment of truth in delivering quality service To draw the internal cycle of qualityy service in the catering section To explain the structure of menu, types of menu, special function menu, types of menu according to meal time, factors affecting the menu preparation and techniques of menu writing To prepare cooking equipments and utensils needed for the effective operation in catering section To explain some principles of selecting commodities to obtain the high standard of cooking preparation To explain and demonstrate the preparation of food dishes related to the section he/she in charge: vegetables cutting, cooking methods, butchering, preparing basic sauce needed for the daily operation of kitchen section To taste and check the kitchen products before serving to meet the “standard recipes, standard portion and standard presentation” of the company

TRAINING METHODS

Lecturing and presentation Discussion Learning by doing Role Playing Practice in Hotel

WHO SHOULD ATTEND

General service supervisor/ superintendent/ manager Camp service or township supervisor/ superintendent/ manager Field operation supervisor/ superintendent/ manager Logistic supervisor/ superintendent/ manager Staff who deals or takes care and involve in contract of accommodation and catering services Everybody or professional who wants to broaden knowledge or gain Benefit from this course Instructor Drs. Suseno Kardigantara, MM.Par & Teddy Lukman, S.Sos Schedule June 1-5, 2009 5 days Venue Savoy Homan Hotel Bandung Tuition Fee  Rp. 7.950.000,-   per participant, excluding accommodation & tax. Registration Send by email -or- fax to:

PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR – 16143

(021) 7009-9943   (0251) 2169-150 (0251) 7534-984 training@focustraco.com